High Quality Service

IT Pros Management, delivers a high-quality standard of service and is always prompt.

Timely Service and Accountability

I have worked with the IT Pros Management team for a year and have nothing but praise for their technical support. Once you submit a request via email, you will receive an immediate notification that the request has been received and typically the issue is assigned and addressed with any follow-up questions, next steps, or complete resolution within a short time period. We have a significant amount of equipment, proprietary systems, and varying computer skills from our team members. IT Pros Management is able to interact appropriately with all team members and address or resolve issues professionally and in a timely manner. They have my highest recommendation for service and accountability.

Responsive!

The implementation of Office 365 was seamless. IT Pros Management provided helpful instructions throughout. I haven’t had any issues, though if that were to change, IT Pros Management has been quite responsive.

Support Services Are Exemplary

IT Pros Management did an exceptional job setting up my home office. Not only was the setup done quickly and correctly, they were also able to answer any and all questions that I had on the spot.

For years I’ve been an IT Pros Management customer and I can honestly say their technical support services are exemplary. Their response time is amazing and their knowledge is 2nd to none.

No matter what the issue maybe IT Pros Management will identify the problem and provide a solution within a timely fashion, guaranteed!!!

The speedy response from IT Pros Management to the issue was great! IT Pros Management is attentive and courteous. Don’t hesitate to give them a call! 

We love the human touch. IT Pros Management is technically proficient, they are excellent when it comes to the human relationships. They are responsive, friendly, and explain everything in easy to understand terms. IT Pros Management is willing to work with our team to make sure the work suits our office and our team members. 

IT Pros Management completely handles all our IT issues from end-to-end. They do not pass the buck or the blame. IT Pros Management handles it all. In the end, it comes down to their service. Their response times are excellent, and the result is great.  They do not over- or under-engineer solutions because they know how to communicate!

Smooth Transition to Office 365

IT Pros Management’ implementation and management of Bet Tzedek’s Office 365 solution has been ideal. There were many, including myself, that were nervous about the transition. There are so many stories out there of problems going wrong when you make such major changes. It couldn’t have been smoother. There wasn’t as much as a hiccup, with people not really noticing any major changes. Of course, those of us who make extensive use of Outlook noticed a change, and that was that things got easier. It was great having full and ready access to my emails both on my desktop, on my phone, and through any device connected to the internet. It has allowed me to be productive in ways that I didn’t have available before. IT Pros Management was great during the entire process, keeping us informed and updated, and always willing to solve any questions. They continue to assist with any questions or concerns.

Attentive and Courteous

The speedy response from IT Pros Management to the issue was great! IT Pros Management is attentive and courteous.

Responsive

IT Pros Management staff are able to fix our technical issues in a reasonable period of time. They come out when they need to and work remotely when able. They do well and are responsive partners in IT matters.

Quick Service

Office 365 is a very convenient system. I am able to access remotely and is a great system. If there are any issues IT Pros Management handles right away.

Highly Recommend

I am happy to say that IT Pros Management, has been excellent. I would highly recommend IT Pros Management services and company to anyone.

The friendly technician was professional and had a rapid response to resolve the issues in a timely manner.

Ernie & Mario are super stars! They always respond swiftly and positively.

Thank you.

With the professional and helpful technician my technical dilemma was solved exceptionally quick.

My technical issues are always resolved in a timely manner with excellent, friendly, and knowledgeable service from the technicians at IT Pros.

I appreciate your company’s efforts throughout 2018. I have asked for help many times, and everyone has been helpful, especially Ernie and Mario. Thanks again.

Very Happy

Hi Silvia we’re very happy with IT Pros consultants all the time. They’re great.

Quick Resolution and Friendly Demeanor

My technical support issue was resolved very quickly. Ernie contacted me and was able fix my problem very quickly. Every time Ernie assists me I appreciate his friendly demeanor.